Terms and Conditions

These terms of sale apply to our website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions please email cecile@cookandspeak.com with your query.

Use of our Website

References to “we”, “us” and/or “our” throughout www.cookandspeak.com (“the website”) are to Cook and Speak.

The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.

There is no charge imposed by Cook and Speak for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time without notice.

Your placement of an order on our website is an offer by you to purchase the goods selected in your order.

We may accept your order at our discretion. This means that if products are shown on the site but are incorrectly priced, incorrectly described or not available we shall not be obliged to sell you those products.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Cook and Speak for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

We reserve the right to change these terms of sale from time to time without notice to you.


Cook and Speak has worked to ensure that the description and specification of the classes are correct. However, specifications and descriptions of products are only intended to give a general description of the products and are not intended to be binding.

Privacy and Security Policy

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing classes or when you register with Cook and Speak.

We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our services.

When you visit, register or order products on www.cookandspeak.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.

Any data about individuals which is entered or included in any message to Cook and Speak will be subject to the Data Protection Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for Cook and Speak to utilise it for the purpose of any transaction included for or by you through the website. If you are in any doubt about any data, please feel free to email Cook and Speak with the details of the problem first. If you have any enquiries relating to data which is held you should contact cecile@cookandspeak.com.

Cook and Speak only use personal information for the purpose for which it was given to Cook and Speak and in connection with the business or permitted by law. Cook and Speak will collate the information which you provide. By giving Cook and Speak this information, you consent to the use of it in order to process your order to process your order and inform you about its progress.

The information you submit and other information about Cook and Speak visitors or registrants will not be sold, rented, exchanged, transferred or otherwise disclosed to any party outside Borough Kitchen. However, Cook and Speak reserves the right to disclose data to a law enforcement officer or in connection with any legal proceedings if it is believed that such disclosure is required by law.

Cook and Speak may use the information you supply to notify you about Cook and Speak services which may be of interest to you and to keep you informed about forthcoming events. For your security, Cook and Speak reserves the right at all times to contact individuals if evidence of account tampering or improper account activity is discovered. You can review, change or delete certain personal information at any time.

We take the security of your personal details seriously at Cook and Speak and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

Cookies Policy

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

You can find a technical explanation of cookies from Wikipedia here:

A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, ‘the user’ and us, ‘the site’, from remembering what’s in a user’s basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content – for example, if you are logged into Facebook, a cookie means that when you come to our site and ‘like’ something, you don’t have to log into Facebook again.

You can opt out of using cookies at any time, however this may result in a slower, less smooth experience for you. Each browser has a different method to opt out of using cookies – this resource offers information about how this can be done: http://www.aboutcookies.org/Default.aspx?page=2

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Cook and Speak Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


On enrollment full payment is payable to secure a place on a course or class. If the applicant fails to comply, Cook and Speak cannot guarantee to reserve a place.

Class Prices and Dates

Costs and dates are quoted at the time of going to print and we reserve the right to make alterations as and when required. Prices apply at the time of booking and we do not offer transfers of reduced prices if changes are made after the booking has been made. Students will be notified as soon as is practicable of any change to dates.

Health and Safety

Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. Cook and Speak is not liable for injuries or accidents of these sort.

Please wear appropriate clothing, including covered shoes, in the kitchen.

In some of our classes we have alcohol packages, please drink responsibly and be respectful to your surrounding and fellow students.

Smoking is not permitted anywhere inside the building.

Taking of drugs is strictly prohibited on our premises.


All payments are non-refundable but transferable to another class at any time if made over 1 week before the class date. The amount paid can be transferred to another class but is only valid as a credit of the exact amount and is valid for 1 year from the payment date.

If you are unable to attend for whatever reason you are free to transfer your ticket to a friend at any time.

Cook and Speak require a minimum of 3 people for a class and 4 people for a dinner class; in the event the places do not get filled we will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund. We will give you one week notice.


Please make all payments directly using the event tool payment process..

Photography & Videos

We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer not to be photographed or recorded please let us know at the time of booking.


All property which you bring to the class is brought entirely at your own risk and the Partners cannot accept any responsibility for any loss or damage to the property of any students, nor do they accept any liability to any student except such as is imposed by statute. For the duration of a course, and when you are not on the property, Cook and Speak does not accept responsibility for any injury which you incur.

If there are damages to the venue the participant will subsequently be billed.

Entire Agreement

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Cook and Speak in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.